Frequently Asked Questions
WHAT IMPORTANT INFORMATION I NEED TO KNOW ABOUT PAYMENT ?
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match the criteria.
HOW TO CONTACT US ?
You can contact us on our contact page.
I ORDERED 2 ITEMS, WHY DID I ONLY RECEIVE ONE ?
Some times but very rarely your items may be sent out separately but will arrive. If that doesn’t seem to be the case, please email us and we will take care of the issue immediately.
I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT ?
You will get a tracking number once your order has shipped and you will get an email when your order ships.
WHAT METHOD OF PAYMENT DOES TRIPSTUFFS ACCEPT ?
We accept payment through debit/credit cards and Paypal.
DO YOU SHIP INTERNATIONALLY ?
Yes, we ship worldwide.
HOW DO I TRACK MY PACKAGE ?
You can check on the status of your order at any time by going to the following link: Order Status. If you need any help with order contact us.
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE ?
Once shipped, your order will arrive within 10 to 15 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 30 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We’re happy to help.
I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL ?
Kindly check your SPAM or JUNK folder to see if your confirmation email was sent there.
HOW CAN I FIND THE STATUS OF MY ORDER ?
Order status can be viewed by visiting on website then login and go to “My Account”.
WHERE DO YOU SHIP FROM ?
We ship from our partnered factories located in multiple locations. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
WHICH CURRENCY WILL I BE CHARGED IN ?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER ?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.
IS CHECKOUT ON THIS SITE SAFE AND SECURE ?
You can be absolutely sure that all purchases here are safe and secure.
IF I ENTER MY EMAIL ADDRESS WILL YOU SELL MY INFORMATION ?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.